Refund Policy
1) General Policy
Our services involve time-intensive research, negotiation, and coordination. All service fees are non-refundable except as specifically outlined below. In all other situations, refunds or credits are at Automotive Ally’s discretion. We strive to provide the best experience to our clients and will work with you in good faith situations.
2) Refunds We Guarantee
You are entitled to a full refund of service fees you paid to Automotive Ally if any of the following occurs:
Financing Not Approved. You are unable to obtain financing approval (or dealer/lender funding) for the targeted vehicle despite a good-faith application using accurate information.
Dealer Denies Service. The selling dealership refuses to work with client or otherwise declines to proceed (e.g., will not honor quoted program terms) and no suitable alternative dealer is available.
No Vehicle Availability. After a reasonable, good-faith search within your stated parameters (make/model/trim, budget, geography/timeframe), no qualifying vehicle is available.
Notes:
If you change your parameters (budget, model, mileage, geography) mid-engagement, the “No Vehicle Availability” clause applies to the latest agreed parameters.
For “Financing Not Approved,” you agree to provide the written adverse action/decline notice or lender communication (redact SSN/PII).
3) Discretionary Refunds or Credits
All other requests are case-by-case and may result in a partial refund, service credit, or no refund. Factors we consider include: work completed to date, deliverables already provided (shortlists, quotes, OTD targets, appointments, redlined buyer’s orders), urgency/special handling requested, and third-party costs incurred.
Examples (not guaranteed):
You cancel after we’ve delivered a shortlist and two OTD quotes: may qualify for partial credit.
You miss scheduled dealer appointments without notice: typically no refund/credit.
You decide not to purchase for personal reasons (unrelated to approval, dealer denial, or availability): typically no refund/credit.
4) What Counts as “Work Performed”
“Work performed” includes, without limitation: intake review, market search, dealer outreach, request/validation of OTD quotes, trade valuation prep, deal structuring, protection product analysis, appointment scheduling, and document review.
5) How to Request a Refund
Email support@automotiveally.com with:
Your full name, phone, and order number;
The service purchased and payment date;
The reason for your request and supporting documentation (e.g., lender decline notice, dealer refusal, search summary constraints).
We generally respond within 3 business days and resolve within 10 business days after receiving complete information.
6) Form of Refund
Approved refunds are returned to the original payment method. Banks/card networks may take 5–10 business days to post the credit.
7) Third-Party Fees & Pass-Through Costs
Fees paid directly to third parties (e.g., credit applications, inspections, shipping deposits, mobile notary, state fees) are outside this policy and subject to those parties’ terms. We cannot refund amounts we did not receive.
8) Chargebacks
Please contact us first to resolve any concern. Unauthorized chargebacks on valid services may delay resolution. We will provide documentation of work performed and requested outcomes to your card issuer as needed.
10) Policy Changes
We may update this policy; the version in effect on your payment date applies unless we notify you otherwise in writing.